Senior Helpdesk Analyst - DELOITTE

Senior Helpdesk Analyst - DELOITTE

Deloitte has broad range of services from audit, tax, consulting, and financial advisory spanning multiple industries. With a globally connected network of member firms in more than 150 countries with approximately 182,000 professionals who everyday exemplify and reinforce the Deloitte vision “to be the standard of excellence”.

Deloitte Indonesia is part of Deloitte Southeast Asia Ltd—operating in Brunei, Guam, Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam with over 230 partners and 5,300 professionals in 22 office locations.
 

Responsibilities:

Log and manage service delivery incidents and requests raised by Indonesia internal users via phone and email. Provide internal user satisfaction and rapport by energetically following up on open incidents and problems until successful resolution. Build your self-development by being part of a knowledge-driven environment where your contribution matters and shapes our IT landscape to the next stage of development.As a Senior Helpdesk Analyst you will also be required to provide coaching and act as a mentor to your junior team member.

Requirements:

Bachelor / Diploma in Information Technology, Information System, Computer Science or equivalent; with a minimum IPK/GPA of 2.75.Excellence interpersonal and communication skills3 to 5 years working experience in IT support (OS, Hardware, Network, Storage)Fluent in Bahasa Indonesia verbally and written also fairly good command in English would be preferred.Initiative to research and resolve problemsExperience in guiding junior Helpdesk analysts Ability to work both independently and as a member of a teamITIL basic knowledge preferred.Call Center/IT Helpdesk background is preferred. Willing to work on shift.
Please submit your application through our career website at www.deloitte.com/my/careers no later than 19 March 2012.  Kindly provide a recent photograph as well as a full details of past working experience, professional certification (if any) and qualifications (if any).

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Senior Helpdesk Analyst - DELOITTE
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